Once a mediator is appointed, both you and the casino will receive a timeline of up to 96 hours to respond. After this period, if the matter remains unresolved, the complaint will be closed. Should all efforts fail, contacting the regulatory authority that issued the casino’s license may be your final step. If unethical practices are proven on the casino's side, they could face significant penalties from the regulator.
In the rare event that your casino account gets locked, you are now better prepared for such a scenario. It is crucial to stay calm, courteous, and level-headed. Attempt to reach out to support, and if that doesn’t yield results, do not hesitate to seek external assistance.